Interoffice Memorandum
DATE: November 7, 2024
TO: Mayor Jerry L. Demings and County Commissioners
FROM: Carrie Mathes, CFCM, NIGP-CPP, CPPO, C.P.M., Manager II, Procurement Division
CONTACT: Edgar Cuartas, Manager, Utilities Customer Services Division
PHONE: 407-254-9765
SUBJECT: Approval of Amendment No. 5, Contract Y17-125, Utilities Customer Information System Solution: Payment Gateway, Interactive Voice and Web Response Outbound Notifications, Call Center Module and Mobility Solution
ACTION REQUESTED:
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Approval of Amendment No. 5, Contract Y17-125, Utilities Customer Information System Solution: Payment Gateway, Interactive Voice and Web Response Outbound Notifications, Call Center Module and Mobility Solution, with Selectron Technologies, Inc., in the amount of $660,000, for a revised total contract award amount of $6,412,386. ([Utilities Department Customer Service Division] Procurement Division)
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PROCUREMENT:
This amendment increases the contract amount to add an additional 3,000,000 transactions to the contract. The original transaction numbers originated in 2018 and with a growing customer base and the continuing adoption of more convenient Web and Interactive Voice Response payment options, it is estimated that an additional 3,000,000 transactions will be needed through the end of the contract on March 31, 2027.
FUNDING:
Funds are available in account number 4420-038-1409-3192.
REMARKS:
This amendment is necessary to increase the number of transactions by an additional quantity of 3,000,000. We contracted for a total of 6.4 million transactions and based on recent estimates, it is expected that we will reach that number between December 2024 to January 2025.
On August 1, 2018, the Board authorized award of Y17-125 to Selectron Technologies, Inc., in the total contract award amount of $2,854,979 for a five-year term. Change Order No. 3 to DO 243754, processed on July 2, 2020, added an additional $14,250 for a revised total contract amount of $2,869,229. This change order added Module 26.
Previous contract amendments are as follows:
• Amendment No. 1: Added a commodity line for the Forte Verify (Validate Plus) service for Account Verification and Authentication and added $11,200, for a revised total contract amount of $2,880,429.
• Amendment No. 2: Added $3,147,009 for a revised total contract amount of $6,027,438 to cover an increase to the quantity of pre-paid messages from five million to eighteen million, added two outside drive-through payment kiosks and one indoor lobby payment kiosk, and increased the estimated annual transaction amount for the Fore Verify (Validate Plus) service. Extended the contract term from April 1, 2024 through March 31, 2027. Board approval was obtained on February 7, 2023.
• Amendment No. 3: Modified the kiosk terms from a lease to a purchase. The contract amount decreased by $299,352, for a revised total contract amount of $5,728,086. The decrease in the contract amount is due to a decrease in the number of kiosks from three to two.
• Amendment No. 4: Added professional services for Credit Card Payment Cap in the amount of $24,300, for a revised total contact amount of $5,752,386.