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File #: 24-1723    Version: 1 Name:
Type: Procurement Status: Passed
File created: 11/8/2024 In control: Administrative Services Department
On agenda: 12/3/2024 Final action: 12/3/2024
Title: Approval of Amendment No. 5, Contract Y17-125, Utilities Customer Information System Solution: Payment Gateway, Interactive Voice and Web Response Outbound Notifications, Call Center Module and Mobility Solution, with Selectron Technologies, Inc., in the amount of $660,000, for a revised total contract award amount of $6,412,386. ([Utilities Department Customer Service Division] Procurement Division)
Interoffice Memorandum

DATE: November 7, 2024

TO: Mayor Jerry L. Demings and County Commissioners

FROM: Carrie Mathes, CFCM, NIGP-CPP, CPPO, C.P.M., Manager II, Procurement Division

CONTACT: Edgar Cuartas, Manager, Utilities Customer Services Division

PHONE: 407-254-9765

SUBJECT: Approval of Amendment No. 5, Contract Y17-125, Utilities Customer Information System Solution: Payment Gateway, Interactive Voice and Web Response Outbound Notifications, Call Center Module and Mobility Solution

ACTION REQUESTED:
title
Approval of Amendment No. 5, Contract Y17-125, Utilities Customer Information System Solution: Payment Gateway, Interactive Voice and Web Response Outbound Notifications, Call Center Module and Mobility Solution, with Selectron Technologies, Inc., in the amount of $660,000, for a revised total contract award amount of $6,412,386. ([Utilities Department Customer Service Division] Procurement Division)
body

PROCUREMENT:
This amendment increases the contract amount to add an additional 3,000,000 transactions to the contract. The original transaction numbers originated in 2018 and with a growing customer base and the continuing adoption of more convenient Web and Interactive Voice Response payment options, it is estimated that an additional 3,000,000 transactions will be needed through the end of the contract on March 31, 2027.
FUNDING:
Funds are available in account number 4420-038-1409-3192.
REMARKS:
This amendment is necessary to increase the number of transactions by an additional quantity of 3,000,000. We contracted for a total of 6.4 million transactions and based on recent estimates, it is expected that we will reach that number between December 2024 to January 2025.
On August 1, 2018, the Board authorized award of Y17-125 to Selectron Technologies, Inc., in the total contract award amount of $2,854,979 for a five-year term. Change Order No. 3 to DO 243754, processed on July 2, 2020, added an additional $14,250 for a revised total contract amou...

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