Interoffice Memorandum
DATE: December 30, 2025
TO: Mayor Jerry L. Demings and County Commissioners
FROM: Carrie Mathes, FNIGP, CFCM, NIGP-CPP, CPPO, C.P.M., Manager II, Procurement Division
CONTACT: Louis A. Qui?ones, Jr., Chief of Corrections, Corrections Department
PHONE: 407-836-3565
SUBJECT: Approval of Amendment No. 9, Contract Y15-114, Inmate Telephone Services
ACTION REQUESTED:
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Approval of Amendment No. 9, Contract Y15-114, Inmate Telephone Services, with Global Tel*Link Corporation, to extend the contract for an eight-month period. ([Corrections Department Fiscal and Operational Support Division] Procurement Division)
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PROCUREMENT:
This amendment will extend the contract for the period of February 1, 2026 through September 30, 2026 while a formal solicitation process is completed. The estimated total revenue to the Contractor for the duration of the extension is projected to be $800,000. The re-solicitation was structured as a 3-phase Request for Proposals, which is currently under evaluation by the technical committee for Phase 1.
APPROVALS:
The Corrections Department concurs with this request.
REMARKS:
This contract provides phone services for inmates at the Corrections Department. Additionally, the contract provides some pay phone services at various locations throughout the County.
On May 19, 2015, the Board authorized award of Contract Y15-114 to Global Tel*Link Corporation for a five-year term. This is a revenue generating contract expected to contribute approximately $5.6 million to the general revenue fund during the contract's initial five-year term. The contract was approved for two additional one-year renewal terms.
The Federal Communications Commission (FCC) published a final rule capping the rates that service providers can charge incarcerated people for making phone and video calls from correctional facilities. On September 30, 2024, several states, including Florida, petitioned the Court for review of the final ruling in...
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