Interoffice Memorandum
DATE: April 21, 2026
TO: Mayor Jerry L. Demings and County Commissioners
FROM: Carrie Mathes, FNIGP, CFCM, NIGP-CPP, CPPO, C.P.M., Manager II, Procurement Division
CONTACT: Edgar Cuartas, Manager, Utilities Customer Services Division
PHONE: 407-254-9765
SUBJECT: Amendment No. 7, Contract Y17-125 Utilities Customer Information System Solution
ACTION REQUESTED:
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Approval of Amendment No. 7, Contract Y17-125 Utilities Customer Information System Solution, with Selectron Technologies, in the amount of $5,967,992.20, for a revised total contract amount of $12,402,878.20. ([Utilities Department Utilities Customer Service Division] Procurement Division)
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PROCUREMENT:
This amendment will add funding to support a five-year extension of the contract, which will allow the Orange County Utilities (OCU) Department to complete the necessary project due diligence and upgrades to the existing Customer Care & Billing (CC&B) Customer Information System (CIS) application. This will allow us to continue delivering essential services to our customers and will ensure continuous support with sufficient time to thoroughly test and validate the CC&B CIS solution for production use in alignment with industry's best practices.
Selectron Technologies currently provides Interactive Voice Response (IVR), Web, Outbound, and Payment Gateway services to the OCU. OCU is currently exploring an upgrade to the CC&B application. Due to the project's complexity and the need to design, configure, and test workflows for all channels-including IVR, web, payment gateway, outbound notifications, interface development, system configuration, and rigorous pre-deployment testing-an extension of five years is requested to maintain continuity and ensure ongoing support. The extension encompasses all listed hosted services benefits included in the quote. The strategic value of the five-year extension option offers OCU the greatest financial discounts and aligns with both ...
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